Warranty Policy
This policy applies to customers in the United States who purchase directly from olivo-store.com or authorized OLIVO retailers.
1. WARRANTY CONDITIONS
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The warranty covers manufacturing defects within the warranty period.
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The warranty applies only to the original purchaser and is not transferable.
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Customers must provide a valid proof of purchase to request warranty service.
2. 30-DAY FREE REPLACEMENT & RETURN POLICY
If a product has a manufacturer defect within 30 days of receipt, the customer may:
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Request a replacement (OLIVO covers round-trip shipping).
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Request a refund (per OLIVO’s Return & Refund Policy).
Note: If the product is damaged in transit or the wrong item is delivered, please contact OLIVO Support for a replacement. Refunds are not available in this case.
3. WARRANTY COVERAGE BY PERIOD
| Time Frame | Warranty Duration | Shipping Fee |
| First 10 days | Product replacement | OLIVO covers round-trip shipping |
| 11 - 30 days | Free component replacement | Customer covers one-way shipping to OLIVO |
| After 30 days | Standard product warranty | Customer covers round-trip shipping |
Standard Warranty Periods
| Product | Warranty Duration | Notes |
| Nut Milk Maker | 12 months | Covers blade defects, rust, and string breakage |
| Slow Press Juicer | 12 months | OLIVO SJ189 motor: 10 years, OLIVO SJ196 motor: 5 years |
| Air Fryer | 12 months | - |
| Electric Pressure Cooker | 12 months | - |
| Blender | 12 months | - |
| Mini Blender | 12 months | Covers blade defects, rust, and string breakage |
- Note: Replacement products under warranty will inherit the remaining warranty period of the original product or have a minimum 3-month warranty, whichever is longer.
4. WARRANTY EXCLUSIONS
OLIVO does not cover:
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Products past the warranty period.
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Damage due to misuse, accidents, improper maintenance, or natural disasters.
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Wear and tear of consumable parts such as blades, cups, lids, etc. (Replacement parts can be purchased at olivo-store.com)
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Repairs performed by unauthorized service providers.
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Products without valid proof of purchase.
If a product is not eligible for warranty service, OLIVO may offer a paid repair service. Please contact admin@olivo-store.com for a quote.
5. WARRANTY CLAIM PROCEDURE
- Step 1: Verify that the product is within the warranty period.
- Step 2: Prepare proof of purchase and a detailed issue description.
- Step 3: Submit a request via admin@olivo-store.com.
- Step 4: If approved, OLIVO will provide return instructions.
- Step 5: Ship the product to the service center following OLIVO’s instructions.
6. LEGAL DISCLAIMER
This warranty policy complies with U.S. consumer protection laws. Some states may grant customers additional rights.